Customer satisfaction is at the core of our continual improvement strategy and is measured in various forms including customer retention, survey data and most importantly the achievement of learners.
Read what some of our customers have to say about Skills Forward.
Implementation and Support
Skills Forward has been implemented across the DN Colleges Group this year after we had detailed discussions with the team, engaged in user feedback took part in a short trial. The support in this implementation, which involved technical integration, training and guidance has been exemplary.
Responses to our queries post implementation whether they were for further training, administrative guidance or technical support have been rapid and comprehensive. We are very pleased that we have decided to integrate Skills Forward into our delivery for the continued skills development of our learners.
Having worked with Skills forward for a number of years in different organisations, I was a real advocate to move Babington to Skills Forward to support our learners and trainers in a year of changes as far as English and maths are concerned.
We are at the start of the journey and the team truly haven’t disappointed at any stage of the due diligence process. Skills Forward came in to support with information gathering, ensuring all teams could ask questions and support in tailoring their solution to us. They were clear in their presentation, easy to work with and definitely positive about their products and the developments they were bringing to it to match the functional skills reform requirements. Being a charity it truly felt like they had the learners at heart and wanted their platform to make a difference at the beginning of their journey. Prices were competitive and we get good value for money in terms of licences and support.
Following on from the initial discussions, they also supported with the integration of Skills Forward on our chosen e-learning platform, Onefile, working directly with them to ensure we have a solution that suit all 3 parties. They report back on progress and keep us in the loop as they are getting ready for deployment.
Richard has supported our teams with the information they needed as we have rolled skills forward out. Working closely with our English and maths specialists, the sessions were truly tailored to our needs and there was time for Q&A so all staff could be reassured. Resources are clear, the platform looks attractive and genuinely learner focused whilst trainers can also access the information and resources to support them in preparation for their functional skills exams or to continue to develop their English and maths. We are deploying Skills forward across apprenticeships and employability and staff across the board have all been positive about the move, in part thanks to the personal touch added in terms of visiting centres,etc.
We also have online support, webinar and pre-recorded information to be accessed. We feel fully supported as we transition to the new platform and feel that we will be heard if we have concerns, etc. Actually we have just booked our quarterly contract management meetings this morning to ensure we monitor our SLAs and work together on ensuring we have a solid proposition for the longer term.
All in all a positive experience with a human touch from the word go!
“Remit Group have been with Skills Forward for over 5 years and we use both SkillsBuilder and SkillsPortfolio and have found both products work really well. The support from staff within Skills Forward is fantastic and the team are always happy to help and will work to ensure they meet the needs of the customer.
All colleagues within Skills Forward are supportive with any technical queries and advice to ensure Remit are able to use the site to its full potential. We have launched various bespoke tools within the site which Skills Forward have developed, maintained, and enhanced along the way. Remit Group have a great working relationship with Skills Forward”
"We first starting using Skills Forward at our Redbridge campus, screening applicants and diagnosing all our maths and English candidates during induction. This gave us excellent data on starting points and showed group needs to teachers. We purchased Notebooks for maths and English classrooms so that the resources could be used in and out of class to supplement the progress of students and we found many students taking control of their own learning progress.
Further Education has always struggled with delivering maths and English for students who have not done well in their years at school so it is particularly challenging to produce successful outcomes in less than a year. Using Skills Forward helps us to ensure every learner has a bespoke set of resources based upon their specific needs, it enables us to see progress and measure “Distance Travelled” as well as gauge exam readiness. Skills Forward is also great for homework and revision and the datalink with our MIS system means that teachers get to see their own students’ activities and progress. This greatly helps in lesson planning as it is easier to target gaps in knowledge and to set specific targets for individuals where necessary.
The boost in success rates at Redbridge encouraged the teams from the other campuses to get involved and we have now rolled Skills Forward out to all Tower Hamlets and Hackney, along with Notebook trolleys for students.
Since we are all now using eTrackr ILP the embedded Skills Forward view is great for all staff to see maths and English diagnostic results for every student.
The Skills Forward team have been great at promoting the system and supporting us with the cross campuses rollout , plus they were showcased at our Learning Technologies fair last summer. They have listened to our requests and suggestions and helped us reduce the amount of manual administration needed which frees my team to support users more proactively."
"Voyage Care have worked with Skills Forward for a number of years now and one of the main factors that contributes to this ongoing relationship is the outstanding customer care given by Skills Forward.
The team are always on hand to support with queries and regularly ask for feedback to ensure the system and resources available help to keep us a step ahead.
The tools available to our staff and learners are exciting and engaging and really do reflect the listening nature of Skills Forward as a business, they want to get it right for us. When it comes to renewing contracts and licenses, even though there are other products out there, we remain with Skills Forward as a trusted partner who have evolved and involved."
"Redbridge Institute have been using Skills Builder for a year now and our IAG team have found using it very easy. Learners are able to set themselves up with a log in easily and enjoy navigating the product. The Skills Forward team have been responsive to our requests and personalised the welcome screen so that our learners could use it.
Our maths manager has been in impressed with the Skills Forward team’s responsiveness in ensuring that the content is suitable for changes to functional skills.
Our next challenge is to encourage and train our vocational team to use the resources with their learners. But I am confident that the Skills Forward team will be on hand to assist. The training offer is good. We can call anytime and will get someone who can talk us through a query or we can prearrange a webinar."
"Skills Forward customer support have been always available to train our staff in both the hierarchy of the platform and the optimal use of the assessment, diagnostics and skills plan resources. This was accomplished by a series of webinar sessions as well as face-to-face coaching sessions at locations UK-wide.
They were particularly helpful in mapping Scottish Qualification Levels to the initial assessment and diagnostic results, necessary for use of the platform with our apprentices in Scotland. CITB looks forward to working with Skills Forward in the coming years."
“Having recently switched to Skills Forward to support learners with their functional skills, Eden Training Solutions have seen nothing but a positive impact. When learners are first signed up, they complete initial assessments to determine the level they are currently working at. They then complete diagnostics, to further highlight areas that they may need additional support in. All staff that use this tool have found it beneficial in supporting their learners in a more specific and detailed way. The Individual Skills Plan (ISP) is tailored to each learner, enabling them to develop their skills according to their individual needs.
The resources are relevant, reliable and interesting, with the majority of our learners finding the videos engaging. The platform is easy to navigate and is clear to see where resources can be accessed. I have personally worked closely with the For Skills team to further my understanding of the tool, which has been useful to my role in supporting our Skills Tutors with their learners. The staff are very friendly, approachable, helpful and are quick to respond to any issues or questions”
"We have been using Skills Forward at Brockenhurst College for 7 years. It has proved to be an accurate and effective tool which has removed the majority of technical problems involved in carrying out large-scale screening of students’ academic levels at the start of the year.
In fact it has been so reliable that we tend to take it for granted. When we have had occasional problems I have always found Skills Forward support staff to be extremely helpful and responsive.
The fact that the Skills Forward organisation is ahead of the game in terms of updating resources to accommodate curriculum changes also removes this particular headache from teaching staff."
"Skills Forward was the e-portfolio platform that our company decided to use after having looked at a number of other options within our price range They had not previously had a training provider who used SVQ’s so they had to upload and adapt all the qualifications and units which we were using. There were a number of issues which they methodically worked through and they supported us by meeting the deadlines we had to upload all the information
Calling Skills Forward has always been a good experience. There’s is always someone to hand to give us advice and guidance which is really important when you are a training provider who relies on efficient service to support our clients and candidates
The prices are very competitive which has made using their e-portfolio system financially viable. The use of e-portfolios is definitely more productive and efficient for both the candidate and training provider. We would really struggle to revert back to paper portfolios after having used the e platform which we highly recommend.
I am sure there are a number of other fantastic additional aspects to Skills Forward and we look forward to enhancing our use of the platform as we bring more and more candidates forward Super service and helpful team."