Meet the team: Lee Birkin

Name: Lee Birkin

Job title: Customer Engagement Advisor

When did you start working at Skills Forward?

July 2006

What do you do on a typical day?

Most of my day is spent interacting with customers which involves weekly progress conference calls, training webinars, new customer enquiries and demonstrations. It’s great to get an end to end view of how we deal with customers and their learners’ journeys from start to finish. Some I’ve been speaking with over many years and we’ve built a great relationship and rapport and it’s great to get updates on their successes.

Has your role changed since you started?

When I first started, we were known at ForSkills and I was the Office Administrator. Within about six months, I progressed and my job role changed to include front line technical support, help and assistance and things kept on progressing from there as the business grew.

What’s your best memory of working at Skills Forward?

Probably the day I started working here, it’s still the best role I’ve ever had and company I’ve worked for.

What’s the best thing about working at Skills Forward?

My colleagues! The variety of work and helping learners progress and achieve. It makes my day when I can provide a solution that I know will benefit the learner.

What are your goals for the future?

If it’s possible, moving into a new position in the future with the organisation. Working here until I retire.

What’s the best piece of advice you’ve ever been given?

“You’re at work a long time, you might as well enjoy what you do.”

Do you have a secret talent/specialist skills?

I can eat an entire sugar coated jam doughnut without licking my lips. (We’re going to have to test this.)

If you want to book a free demonstration with any of our advisors, you can make a request and we’ll get back to you.

Share this post!

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Blog

Making the UK employable: Plan for Jobs and Build Back Better

One really positive thing that has come out of the upheaval of the past 18 months is that it has got us talking! Talking about issues we’re facing, problems we need solving, and most importantly, ways in which we can work together to combat the issues either brought about or exacerbated by the pandemic.

Read More »
Blog

Skills Work: Supporting DWP Restarts

When the new £12.9 billion Restart scheme was announced late last year as part of the Government’s Plan for Jobs, it was a welcome lifeline for those who have been significantly impacted by the pandemic. Looking to engage in the contract? We can give your bid the edge!

Read More »
Blog

What Skills for Jobs means to Skills Forward

With the release of the recent ‘Skills for Jobs’ white paper, and National Apprenticeship Week last month, the spotlight is well and truly on technical education and lifelong learning.

So, what does this mean for Skills Forward?

Read More »