Name: Lee Birkin
Job title: Customer Engagement Advisor
When did you start working at Skills Forward?
What do you do on a typical day?
Most of my day is spent interacting with customers which involves weekly progress conference calls, training webinars, new customer enquiries and demonstrations. It’s great to get an end to end view of how we deal with customers and their learners’ journeys from start to finish. Some I’ve been speaking with over many years and we’ve built a great relationship and rapport and it’s great to get updates on their successes.
Has your role changed since you started?
When I first started, we were known at ForSkills and I was the Office Administrator. Within about six months, I progressed and my job role changed to include front line technical support, help and assistance and things kept on progressing from there as the business grew.
What’s your best memory of working at Skills Forward?
Probably the day I started working here, it’s still the best role I’ve ever had and company I’ve worked for.
What’s the best thing about working at Skills Forward?
My colleagues! The variety of work and helping learners progress and achieve. It makes my day when I can provide a solution that I know will benefit the learner.
What are your goals for the future?
If it’s possible, moving into a new position in the future with the organisation. Working here until I retire.
What’s the best piece of advice you’ve ever been given?
“You’re at work a long time, you might as well enjoy what you do.”
Do you have a secret talent/specialist skills?
I can eat an entire sugar coated jam doughnut without licking my lips. (We’re going to have to test this.)
If you want to book a free demonstration with any of our advisors, you can make a request and we’ll get back to you.