Interserve Learning & Employment is one of hundreds of organisations using Skills Builder software, contributing to the 2.9 million initial assessments taken last year which help to develop learners’ skills in English and maths. Skills Forward was able to support a rapid launch of the software for Interserve Learning & Employment, ready for a January 2020 go live date.

About Skills Builder

Skills Builder is a comprehensive eLearning solution which can be used for both Functional Skills and GCSE. The software incorporates Ofsted and ESFA compliant assessments and allows the provider to capture data at learner, group and institution level as well as monitor continued progress on an interface that is easy to interpret and understand.

Skills Builder provides high-quality resources to aid skills development and the flexible software allows tutors to upload their own resources.

How Skills Forward supported Interserve Learning & Employment

Skills Forward and Interserve Learning & Employment worked together to ensure that staff felt comfortable during the transition and confident in their skills. Support that was offered by Skills Forward to Interserve Learning & Employment included:

  • quick account creation for all front line Assessors, Quality Assurers and Administrators
  • reflection of their operational structure within Skills Builder and operational managers had access to the information they required
  • webinars delivered to ensure staff felt ready for go live
  • classroom training for administrative and specialist staff to ensure their key role in ensuring the success of Skills Builder was deliverable.

Skills Forward also provided a dedicated Trainer to support the delivery of the training which included:

  • delivery of 14 webinars
  • delivery of two classroom sessions
  • production of support resources
  • reviewing internally produced support resources.

Professional Throughout

Matthew Smith, Learning Systems Manager at Interserve Learning & Employment, said:

“Throughout the launch, the team at Skills Forward were easy to work with (whilst always being professional), keen to support our organisation to achieve its goals and extremely helpful in ensuring user creation and organisational structure was built correctly into our version of Skills Builder.  Whatever Skills Forward agreed to deliver was delivered within the timescales required.”

“Their support in owning the creation of over 300 internal user accounts was particularly helpful and saved us a lot of admin hours.”

Helping to develop learners’ English and maths capability

Matthew summarised the experience and what it meant for learners:

“The overall experience of working with Skills Forward to launch Skills Builder in Interserve Learning & Employment has been a positive one, and made the introduction of this new system to our organisation very straightforward.  Skills Forward’s team is knowledgeable about their products and services, amiable, flexible and very easy to work with and their Skills Builder system is a fantastic tool for Initial and Diagnostic Assessments and supporting learners to develop their English and maths capability.”


To find out more about Skills Builder and how we can support you with you learners’ initial assessment and English and maths skills development, you can watch the Skills Builder introductory video or read more testimonials from our customers about working with us. 

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