Coronavirus (COVID-19) – information and advice for customers

Updated 03/04/2020

Following the announcement from the Government, we want to update you on the proactive steps that Skills Forward is taking to support both colleagues and customers during these difficult times.

The health and wellbeing of our valued colleagues is paramount and with this in mind, all office based colleagues at Skills Forward will be working from home for an expected period of 6 weeks, whilst remaining fully operational and committed to providing the service you need. 

What does this mean for you?

We understand that you will be experiencing a great deal of disruption across your organisation, and we will do all we can to minimise this and continue to provide a positive customer experience. 

Our operating hours will remain the same 

The Skills Forward team is still on hand to provide customer support, technical support, and any training needs you may have. 

As a reminder, these are:
Monday – Thursday 09:00am – 5.30pm
Friday 09:00am – 4.30pm

During this time you can access front line support through:

  • phone – 0300 102 1023
  • email –
  • training webinars
  • web chat

All learners will still be able to continue to access the Skills Forward platform and learning resources as normal, to enable you to have a trackable way of maintaining your delivery.

What next?

We know that you may have specific queries relating to different scenarios you might be facing – from licence renewals, assigning learning resources to your learners and more. We will update this webpage to communicate latest information so please check this page for updates and to read our list of FAQ’s.

As you are acutely aware, this is a constantly evolving situation and we will continue to adapt our approach as new governmental, health authority and regulatory guidance comes to light, and we will keep our customers informed every step of the way.

Supporting you

We recognise that for all of us, these are extraordinary times and we’d like to reassure you that we are doing everything we can to ensure a seamless experience during this difficult period. We would like to take this opportunity to thank you for your continued support and to thank all of our colleagues who are working incredibly hard to serve our customers with the high standards of service you expect from us.