7th April 2020

I would like to express my gratitude for the Skills Forward training sessions provided by Joanne Bateman.

I have found Joanne to be incredibly helpful in terms of providing suitable responses to questions posed regarding the Skills Forward platform. She has come across as very informative on the system and able to provide explanation in an easy-to-understand manner.

Joanne has also been proactive in answering emails sent by me over the last few days, and was able to organize and proritise remote training sessions at short notice, which has greatly benefited my team and me. Moreover, Joanne has facilitated my own administration on the site and guided me appropriately with regard to my own questions regarding the functionality of the system.

I would not hesitate to recommend Joanne as a first point of contact for Skills Forward and am grateful for the excellent service received thus far.

– David BennettHead of Functional Skills and Additional Learning Support

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